We do not accept exchanges or returns at the moment. If you are not satisfied with your print, please get in touch with us via the contact form.

 Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so we can evaluate the issue and make it right. Report the problem by sending us an email at info@mycappadocia.co with the order details and a photo of the damaged product, as well as the damaged packaging, within a maximum of 15 days of receiving the item. We will be happy to send you a replacement.

Exceptions / non-refundable items
Certain items cannot be returned, like download goods and custom products (such as special orders or personalized items).  Please get in touch if you have questions or concerns about your item.

Please note that each print is custom-made to order. We do not accept returns or offer a refund for a change of mind.

Refunds
Don't hesitate to contact us at info@mycappadocia.co if your order arrives damaged within two weeks from receipt of your order so we can provide you with the best solution. Please include the following information:

1. A photo of the damaged product as well as the damaged packaging
2. Number of the order ID

If approved, you’ll be automatically refunded on your original payment method. Please remember that your bank or credit card company can take time to process and post the refund.